Hey there! Whether you’ve got a question, a suggestion, or just want to say hello, we’re all ears. At Vortread, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to most emails personally. Crazy, right? But that’s how we’ve always done things.
Honestly, we’ve tried chatbots and automated responses, but nothing beats a real conversation. Here’s how you can reach us:
Or, if you prefer, try our Live Chat during business hours—look for the little icon in the corner. It’s like texting a friend who happens to know everything about our products.
Last month, a customer’s feedback led us to redesign our packaging—and we’re not exaggerating when we say it’s been a game-changer. So don’t hold back! Whether it’s a product idea, a shipping concern, or even a complaint (we won’t take it personally), your input shapes what we do.
Fun story: Once, a late-night email from a customer in Australia inspired our best-selling product line. You never know where the next great idea will come from!
Quick tip: If you’re reaching out about an order, include your order number—it’ll help us help you faster. But no worries if you don’t have it; we’ll figure things out together.
We know you’ve got plenty of choices online, so thanks for choosing to connect with us. Seriously, it means the world to our team.
– The Vortread Crew
